Install Device Scout

Install Device Scout on a Windows server that can reach your printers. You need Device Scout for the Local Connector, Fleet Analytics and Print Analytics. You don't need it for the Secure Print Cloud Connector, which communicates with cloud-enabled printers directly through APIs.

Before you begin

The server meets the Device Scout system requirements.
You've planned the deployment with your network administrator. See Prepare for Device Scout deployment.
You've downloaded the installation package. See Download Device Scout.

ImportantBefore you extract the package, right-click the ZIP file, select Properties, and select Unblock on the General tab. Extract it to a local drive: running the installer from a network drive fails. Skipping either step is a common cause of failed installations.

Install Device Scout

Start the installer

Double-click Setup.exe.

If .NET Framework 4.7.2 or later isn't installed, you're asked to install it. Select OK, restart the computer, then double-click Setup.exe again.

The Welcome screen appears.

Accept the license agreement

Select Next, then read and accept the End-User License Agreement.

Choose the install folder

To install in a different folder, select Change. Otherwise, select Next.

Choose whether to install Secure Print Service

On the Ready to Install screen:

If your organization uses Secure Print, leave Install HP Secure Print Components selected. This is the default.
If you don't use Secure Print, clear Install HP Secure Print Components to install Device Scout on its own.

Then select Install.

Note: Install HP Secure Print Components appears only when the package includes Secure Print Service. If it isn't there, Device Scout installs on its own.

Finish

Select Finish. If you left Install HP Secure Print Components selected, the Secure Print Service installation starts after Device Scout finishes, and Windows may ask you to allow the installer to make changes.

Result

Device Scout is installed and registers with HP Insights. To check, go to Discover > Device Scout and look for its heartbeat. See Verify the installation.

Silent installation and more than one Device Scout

To skip Secure Print Service in a silent installation, add INSTALL_SENTRY_PRINT=0, for example Setup.exe /q INSTALL_SENTRY_PRINT=0. Without it, Secure Print Service is installed if it's in the package. Upgrading Device Scout doesn't change an existing Secure Print Service installation.
Most sites need only one Device Scout. If you have many printers spread across separate networks, such as sites in different locations, you may need Device Scout on more than one server. To add one, go to Discover > Device Scout.

Next step: Discover printers